Refunds & Cancellation

We want SelfLore to feel fair. Here is exactly how billing, cancellation, and refunds work, in plain language. These terms are part of our Terms of Service.

Your reading — one payment, one product

Your full personal reading is unlocked with a single one-time payment (currently $9.99). Nothing renews or recurs, and there is no subscription attached to it. The reading — every deep-dive theme, your life-seasons map and your year-ahead forecast — is generated and delivered to you within minutes of purchase.

• Because the reading is a digital product handed over in full right after purchase, the payment is non-refundable. Please review the offer details before you unlock, so you know what you are getting.
• If we don't deliver: if a technical problem on our side means your reading is not delivered within 24 hours of purchase and we are unable to deliver it, we will refund your payment in full — email support@selflore.me.
• You were charged in error (for example, twice for the same reading)? Email us and we'll refund the erroneous charge.

EU / UK / EEA consumers: by asking us to begin your reading right after purchase, you ask us to start straight away and agree that, once it has been delivered, you lose the 14-day right of withdrawal for that content. Your other statutory rights (for example, if a service is faulty or not as described) are unaffected.

Legacy credits

Earlier, parts of a reading could be unlocked with credits bought in one-time packs. Credit packs are no longer sold, but credits already on your account do not expire and remain spendable. Credit purchases already made — and credits you spend — are non-refundable, because unlocking delivers digital content immediately. If unlocked content isn't delivered due to a technical problem on our side, we'll re-grant the credits or refund the affected purchase.

How subscription billing works (existing members)

• Your subscription is $9.99 per month. The first $9.99 is charged immediately and unlocks your full reading within minutes.
• It then renews automatically at $9.99 per month until you cancel.
• We show these terms at checkout and email you a confirmation. Your renewal date is always visible in your account, where you can cancel in one click.

Cancel anytime, in one click

You can cancel whenever you like from your account — it takes a single click, with no phone call and no email required. When you cancel:

• you are not charged again, and
• you keep access to Your Week Ahead and your readings until the end of the month you have already paid for.

Later subscription charges and refunds

After a subscription's first payment, you stay in control: cancel in one click anytime to stop any future monthly charge. We do not offer a general satisfaction "money-back guarantee" on a digital subscription you can cancel whenever you like. That said, we will make things right in these cases — just email us at support@selflore.me:

• you were charged a monthly renewal without realising it — for example you meant to cancel, or did not expect the charge — and you contact us promptly;
• you were charged after cancelling, or charged in error;
• a technical problem on our side meant you did not receive a reading you paid for, and we cannot deliver it.

Payments are handled by Creem as our merchant of record, so any refund is issued through Creem and returned to your original payment method. Where the law gives you a statutory right to a refund or remedy — including consumer guarantees under the Australian Consumer Law, New Zealand's Consumer Guarantees Act, and EU/UK consumer law — that always applies, regardless of anything above.

Questions

Anything unclear about a charge or cancellation? Email support@selflore.me and a person will reply. If you're cancelling, we'd love to know why — you can tell us at feedback@selflore.me or via our feedback form. It's optional and always will be.